{
  "inbound_request": {
    "conversation_id": "optional-client-generated-id",
    "user_id": "visitor-123",
    "name": "Ayse",
    "message_text": "Fiyat bilgisi alabilir miyim?",
    "phone": "",
    "channel": "webchat",
    "metadata": {
      "page_url": "https://example.com/product-x",
      "user_agent": "Mozilla/5.0"
    }
  },
  "outbound_reply": {
    "conversation_id": "conv_webchat_123",
    "user_id": "visitor-123",
    "reply_text": "Elbette, once ihtiyacinizi kisaca ogreneyim.",
    "handoff": false,
    "appointment_status": "none",
    "callback_request": false
  }
}